Refund policy

Refund policy

Returns & Exchanges

To request a return or exchange, please contact us through our Contact Us page.

You may return or exchange your Sweet Air products—as long as they have not been used or removed from the original packaging—within 30 days of receiving your order.

All returns and exchanges may be subject to review. If your return is subject to review, you will receive an email from Sweet Air regarding your return.

Exceptions

Sweet Air Home Sprays may be returned within 30 days even after use to ensure satisfaction. The customer is responsible for return shipping costs in the event of a refund request.

Shipping

After your return request is approved, you will receive return-shipping instructions. Please make sure the item is repackaged with all bottles, accessories, and documentation included when you received it.

Returns

The cost of return shipping will be deducted from your final refund amount because we do not cover return shipping costs. Once we receive your return, it will be processed and a refund will be issued within 1–3 business days.

Exchanges

An item can be exchanged for any item available on our website. Once your return is in transit, it will be processed and your exchange will be sent within 1–3 business days.

Store Credit

Once your return is in transit, it will be processed and store credit will be sent to your email address within 1–3 business days.

Damaged Items

When your order arrives, please inspect the box for damage that may have occurred during shipment. Normal wear to the shipping carton is expected. If an item in your shipment is damaged, please contact us so we can process a replacement order.

Disclaimers

It is your responsibility to pack the product safely when preparing your return and to follow the return-shipping instructions provided by us.