Refund policy

Refund policy

Returns & Exchanges 

You can create your return/exchange through our Return Portal.

You may return or exchange your Sweet Air products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order.

All returns and exchanges may be subject to review. If your return is subject to review, you will receive an email from Sweet Air regarding your return.

Exceptions

Sweet Air Room and Linen Sprays may be returned within the 30 days even after use to ensure satisfaction. Customer is responsible for return shipping costs in the event of a refund request.

Shipping

Once you successfully submit a return, you will receive a shipping label. You must bring your return to any UPS location within 5 days of successfully submitting your return. Please make sure that the item you’re returning is repackaged with all bottles, accessories, and documentation that were included when you received it.

Returns

The cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs. Once we receive your return, it will be processed and a refund will be issued within 1-3 business days.

Exchanges

An item can be exchanged for any item available on our website. The cost of the return label is covered by us. Once your return is in transit, it will be processed and your exchange will be sent out within 1-3 business days.

Store Credit

When an item is returned for store credit, the cost of the return label is covered by us. Once your return is in transit, it will be processed and your store credit will be sent to your email address within 1-3 business days.

Damaged Items 

When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us where we will be able to process a replacement order.

Disclaimers

Remember, it is your responsibility to pack the product safely when preparing your return.

Please use the shipping label provided by us for proper tracking to take place.